Frequently Asked Questions
How do I contact customer service?
Please use the link above to contact our customer service or go directly to Contact. Our agents are available Monday to Friday from 08:00 h to 18:00 h.
When are the goods shipped and how long does it take to arrive?
The goods are shipped within the same day or the following day of the order, depending on the time of day when the order was placed. Once shipped, it takes 1-3 working days to arrive.
How can I track my parcel?
Once your goods have been shipped, you will get a confirmation from us and the shipping carrier, who will provide you with a tracking number.
What are the shipping costs?
We currently offer free shipping for orders above €80, for other information please refer to Shipping
How do I return the goods?
The garments do not meet your expectations, or you want to exchange them? No, problem, you can return them free of charge by filling out the return form. Find out more in Returns & Exchanges.
What payment methods do you accept?
We accept all major credit and debit cards: Visa, Master Card, Maestro and American Express. We also accept PayPal, Amazon Pay and Google Pay.
What materials are the garments made of?
We use only the best quality cotton, mostly Supima extra-long staple cotton. All our garment are made of 100% cotton, without any additions.
What makes Birton Kingsley a sustainable brand?
We are using sustainable techniques during the production process and offsetting our carbon emissions. To find out more, visit Sustainability.
Is there a Birton Kingsley collection for women?
Our first collection was exclusively designed for males, although establishing a woman's collection is in plans. We hope to bring it to market soon.
Who stands behind Birton Kingsley?
A group of young entrepreneurs, who want to bring change to the fashion industry and challenge the current mode of working. Quality and sustainability above the greed for profit.